Contact-centre platform (CCaaS) · Western and Northern Europe

DID rollout in 12 countries in three weeks

A growing CCaaS platform needed local DID coverage in 12 countries to launch a regional product in a single quarter, replacing four legacy carriers along the way.

The challenge

Per-country regulatory paperwork, mismatched LOA formats across the four legacy providers, and a strict no-downtime requirement on the live numbers.

Our approach

Tiered the markets into strategic, coverage and long-tail. Standardised the LOA template per losing carrier. Provisioned the new ranges in parallel with the porting workflow so the receiving end was always ready.

Outcomes

  • 147 local DID ranges live in 21 calendar days.
  • Four legacy carriers consolidated into one direct-to-customer billing relationship.
  • Zero customer-visible outage on any of the migrated numbers.
  • Internal porting effort reduced by an estimated 70% versus prior quarter.

"The number we cared about was the days from kick-off to coverage. Twenty-one beat our internal estimate by three weeks."

Customer reference, available under NDA.

← Back to all case studies

Talk to the team

Sales, support and engineering all sit at the same desk. Pick the channel that fits.

Get in touch